Wild River Creative Agency | Marketing & Advertising Victoria Falls

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Refund Policy

Refund Policy

At Wild River Creative Agency, we strive to provide exceptional services to our clients. If you are not satisfied with your purchase, we’re here to help. Please review the following refund policy carefully.

1. Eligibility for Refund:

  • Refund requests are eligible within 21 days from the date of purchase. After this period, we, unfortunately, cannot offer you a refund or exchange.

2. Valid Reasons for Refund:

  • A refund may be issued for the following reasons:
    • Unsatisfactory service quality.
    • Failure to meet agreed-upon project deliverables.
    • Any other issues deemed valid by Wild River Creative Agency.

3. Process for Refund Request:

  • To initiate a refund, please contact our Customer Support team at support@wildrivercreatives.com
  • Provide a detailed explanation of the reason for your refund request.
  • Include relevant evidence, such as screenshots or documents, supporting your claim.

4. Refund Processing:

  • Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

5. Non-Refundable Circumstances:

  • Certain circumstances are non-refundable, including:
    • Services already rendered.
    • Change of mind.
    • Failure to follow provided guidelines leading to project failure.

6. Late or Missing Refunds:

  • If you haven’t received a refund within the stipulated period, first check your bank account.
  • Contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

7. Contact Information:

  • For any questions or concerns regarding our refund policy, please contact our Customer Support team at support@wildrivercreatives.com 

Thank you for choosing Wild River Creative Agency. We appreciate your trust in our services, and we are committed to your satisfaction.

Note: This Refund Policy is subject to periodic updates. Please check back regularly for any changes.